Defender Reviews

After reading some of these reviews I was a little skeptical about ordering a Lowrance HDS 12 Live. They were a a little cheaper than anyone else so I pulled the trigger and ordered. I was expecting to get a call, as other reviewers have stated, wanting more money or something. I did get a call the very next morning just to confirm my shipping address. The one that called was very friendly. After I confirmed my shipping address he stated he just wanted to make sure everything was correct before shipping. Right after that I got a shipping confirmation and 4 days later my package arrived. Once I found out that this is a brick and mortar type of store I was not too worried about my order. It is the online only retailers you really need to worry about.
I am very pleased with my order and how smoothly the transaction went. I think they now have a new happy customer. I will be back for sure.

I've enjoyed Defender's excellent service, huge inventory, and good prices for many years, and that usually includes same-day shipping and overnight ground UPS to me in midcoast Maine. Plus it's neat that I can save and use other addresses like marinas I've stayed in down south. I've also had the experience of making a mistake on an order and immediately getting a live human on the Defender phone who could fix it.

Excellent products and great prices, have used for years!

Absolutely the best marine supply company. I've been a boat owner and licensed captain for 45 years. Defender consistently has lower prices than West Marine and others with a much wider variety of quality equipment and supplies. Very little cheap Chinese hardware junk; many harder to find sailboat and engine parts....at times they will have a rigging part that the specialty houses won't carry. They do not have as large an assortment of the super high end electronic gizmos that West Marine and others may carry, but most of that stuff is for rich guys with unlimited budgets and vessels with waterlines longer than their I.Q.'s. The pros and knowledgeable amateurs use Defender. Delivery is fast, though at times I wish it were free. Recommend as first choice.